Shipping policy
Shipping Policy
At Goodness Ghar, we prepare all products with care and ship across India using trusted courier partners. Please read the following shipping policy before placing an order.
1. Order Processing
• Orders are usually processed within 1–3 business days after successful payment.
• Since our products are fresh and perishable, certain items may be made in small batches and can take slightly longer.
• Orders are not processed or shipped on Sundays or public holidays.
Once shipped, you will receive tracking details via SMS/Email/WhatsApp (where applicable).
2. Shipping Timeline
Delivery timelines vary based on location and courier service availability. Estimated timelines:
• Metro cities: 2–5 business days
• Other cities/towns: 3–7 business days
• Remote locations: 5–10 business days
These are estimates only. Delivery may be delayed due to factors outside our control such as weather, operational delays, courier disruptions, or regional restrictions.
3. Shipping Charges
Shipping charges (if applicable) are calculated at checkout based on:
• Delivery location
• Order weight/size
• Courier partner rates
Any applicable shipping fee will be clearly shown before payment.
4. Address & Delivery Responsibility
Please ensure your shipping address, phone number and pincode are accurate at checkout.
Goodness Ghar is not responsible for delays or delivery failure due to:
• Incorrect or incomplete address
• Incorrect phone number
• Unavailability of recipient at the time of delivery
• Refusal to accept the package
If an order is returned to us due to incorrect address/unavailability, reshipping may be chargeable.
5. Tracking
Once your order is shipped, tracking information will be shared. Tracking updates are controlled by the courier partner and may take 24–48 hours to reflect.
6. Perishable Products
As our products are food-based and perishable:
• We recommend ensuring someone is available to receive the package on delivery
• We do not take responsibility for quality issues arising from delays caused by incorrect address/unavailability/refusal
7. Damaged or Tampered Packages
Please inspect your package at the time of delivery.
If the outer package appears:
• Damaged
• Leaking
• Opened/Tampered
please capture clear photos/videos immediately and contact us within 24 hours of delivery at:
📩 goodnessghar@gmail.com
We will review and assist with an appropriate resolution.
8. Contact
For shipping-related queries, write to us at:
📩 goodnessghar@gmail.com